Frequently Asked Questions

OmniCrab is a platform for AI support agents — not scripted chatbots. Deploy agents that know your docs across websites, WhatsApp, Instagram, Telegram, Messenger, Discord, and Slack from one dashboard, with knowledge-base RAG and a multi-channel inbox.

OmniCrab supports leading large language models including OpenAI GPT, Anthropic Claude, and Google Gemini. You can configure model selection, temperature, and system prompts per agent.

Upload PDFs, documents, and URLs into your agent's knowledge base. OmniCrab chunks and indexes the content, then retrieves relevant passages at runtime to ground AI responses in your actual business information.

Yes. Build no-code automation rules that trigger on conditions like channel, tags, sentiment, or hours since the last reply, and take actions like tagging, status changes, or escalation — with an AI-written summary of the conversation attached automatically, so whoever picks it up isn't reading the transcript cold.

Yes. A rate-limited REST API lets you send messages and manage agents programmatically, and outbound webhooks notify your own systems when workspace events happen — with real delivery status visible in your dashboard, so you always know whether it actually arrived.

Traditional chatbots follow scripts and keyword trees. An OmniCrab agent retrieves from your knowledge base, answers in your configured tone, works across channels, and escalates to humans with full context when the question needs a person — which is why we call them agents, even if search still says “chatbot.”

Yes. OmniCrab agents resolve common support queries using your knowledge base, escalate complex issues to human teammates, and maintain conversation history across channels for seamless handoffs. AI covers the hours your team can't — it doesn't replace them.

Absolutely. Configure agents to qualify leads and collect contact information — every captured lead lands as a customer record in your dashboard for your sales team to follow up on.

Add a single script tag — it works in any framework, including React and Next.js. Customize appearance, placement, and welcome messages from the dashboard. For React apps you can also use @omnicrab/react (OmniCrabWidget component, useOmniCrab hook, and identify/open helpers), or copy the pasteable component from the bot Widget → Embed panel.

OmniCrab supports website widgets, WhatsApp Business API, Instagram, Facebook Messenger, Telegram, Discord, and Slack. All channels share one AI brain with unified conversation history, so a customer gets the same answer no matter where they ask.

Every workspace's data is isolated at the database layer with row-level security, not just application checks. Inbound webhooks are cryptographically signature-verified, stored secrets (like your AI provider keys) are encrypted with a rotatable key, and access is rate-limited platform-wide. You can also export or permanently delete your data yourself, any time, from Settings. See our Security page for the full, unembellished list — we only list what's actually shipped.

Yes. Beyond a simple admin/member split, workspace owners can define custom roles with exactly the permissions each teammate needs — billing, automations, integrations, webhooks, knowledge base, and more, each independently grantable. Every change is recorded in a full, exportable audit trail.

Yes. OmniCrab offers a free plan so you can build and deploy your first agent without a credit card. Paid plans unlock higher message volumes, advanced analytics, and priority support.