AI Agent Builder
Create support agents powered by OpenAI, Claude, or Gemini with a no-code prompt editor, tone controls, and model selection per agent — bring your own API key or use ours.
Everything you need to automate customer operations
From knowledge ingestion to multi-channel deployment to enterprise-grade access control, every capability below is built in and ready to configure today — not on a roadmap.
Core platform
Knowledge Base + RAG
Upload PDFs, docs, and URLs. AI retrieves relevant content at runtime for accurate, grounded responses, and flags questions it couldn't answer so you know exactly what to teach next.
Widget Customization
Match your brand with custom colors, fonts, avatars, placement, and welcome messages — no design work required.
Multi-Channel Deployment
Deploy one AI brain across your website, WhatsApp, Instagram, Messenger, Telegram, Discord, and Slack — every channel shares the same knowledge base and conversation history.
Customer Management
A unified inbox with customer profiles, tags, lead records, saved views, canned-response macros, and seamless human takeover when a conversation needs a person.
Analytics & Reporting
Real conversation volume, resolution rate, response time, and CSAT — with honest week-over-week trends, not placeholder numbers — plus a weekly summary emailed to you automatically.
Easy Deployment
One script tag works in any framework, plus a REST API for programmatic chat — integrate in minutes, no backend changes required.
Automation & SLA Rules
Build if-this-then-that automations without code: auto-escalate on time-since-last-reply or sentiment, tag and route by condition, and enforce SLA policies with an AI-written summary attached to every escalation.
AI-Assisted Human Tools
AI-suggested replies your human teammates can send with one click, automatic conversation quality scoring, and knowledge-gap detection that tells you what your agent doesn't know yet.
Team, security & compliance
Built for teams larger than one — granular permissions, a full audit trail, and security you can independently verify, not just take our word for.
Custom Roles & Granular Permissions
Go beyond a flat admin/member split. Define custom roles with exactly the permissions each teammate needs — billing, automations, integrations, webhooks, knowledge base, business hours, audit logs — each independently grantable. Roster management always stays owner-only, so no one can escalate their own access.
Full Audit Trail
Every agent change and every workspace action — publishes, integration connects, plan changes, team invites, role edits — is logged with who, what, and when, and exportable to CSV.
Live Collaboration
Internal notes let teammates loop each other in without the customer seeing it. Live presence shows who else is viewing a conversation, so two agents never step on each other.
Real, Verifiable Security
Row-level security isolates every workspace's data at the database layer, not just in application code. Inbound webhooks are signature-verified, stored secrets are encrypted with a rotatable key, and every response carries a strict Content Security Policy. See the full, honest breakdown on our Security page — we only list what's actually shipped.
Data Portability, On Your Terms
Export a complete copy of your workspace — bots, customers, conversations, and messages — or permanently delete your account, both self-service from Settings. No support ticket required either way.
Admin Center
One view of your plan, connected channels, automation rules, team, webhooks, and API keys — with the full workspace activity log a click away.
Built for developers
The dashboard covers most teams end to end — but when you need to build on top of OmniCrab, the platform gets out of your way.
REST API
A versioned, per-key-authenticated REST API to send messages, manage bots, and pull conversation data programmatically — rate-limited per plan so it scales with you.
Outbound Webhooks You Can Trust
Subscribe to workspace events and get a signed HTTP callback — with real delivery status visible in your dashboard, not just a fire-and-forget guess.
Bring Your Own AI Key
Use your own OpenAI, Anthropic, or Gemini API key per bot for full cost control and provider choice, or let OmniCrab handle it end to end.
