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OmniCrab · AI Support Agents

Don't give customers a bot.Give them an agent.

OmniCrab deploys AI support agents that know your docs, cover every channel, and hand off to your team when a human should take it.

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See How It Works
AI support agent listening and helping customers across channels
02 · Late night
Customer at home late at night trying to get support

Maya needed help at 11:42 PM.

Her package was “delivered.” Her doorstep was empty. She opened the chat hoping someone was still awake.

The chatbot offered spam-folder tips.

For a physical order. Keyword matches. Scripted loops. No understanding of the actual problem.

She closed the chat.

Not because support was busy — because it wasn’t help.

Customer lost.

03 · Meanwhile

Open support queue

47tickets waiting
Support teammate facing a growing workload

Your queue isn’t the villain.

The team isn’t bad at support — they can’t be online every second.

Tickets stack while people wait.

Customers refresh. Numbers climb. Overnight questions sit until morning standup.

Coverage shouldn’t mean another bot.

You need someone who can actually resolve — not another script that dumps tickets.

04 · The better way

What if coverage didn’t mean another chatbot?

CHATBOTAGENT

Meet the OmniCrab AI Support Agent — trained on your knowledge, deployed everywhere your customers already ask.

05 · Bot → Agent

Same chat window. Different job.

Scroll to watch the old chatbot path become an agent that understands, retrieves, responds, and knows when to escalate.

Chatbot

Script ends. Customer waits.

The old path when the FAQ misses.

  1. 01

    Keyword match

    Looks for an FAQ hit

    Understands intent

    Reads the full question in context

  2. 02

    Scripted reply

    Repeats a canned line

    Retrieves knowledge

    RAG from your docs & policies

  3. 03

    Dead end

    “Please rephrase” loops

    Responds grounded

    Answers from your material

  4. 04

    Ticket dumped

    Customer waits overnight

    Escalates cleanly

    Hands off to humans with history

Traditional chatbots stall when the script ends. Customers feel it.

06 · Meet your agent

Built like a product, not a script.

Configure prompts and tone, attach a knowledge base, brand the widget, connect channels — then test before you publish.

  • OpenAI, Claude, or Gemini — bring your own key
  • RAG over PDFs, docs, and URLs
  • Human takeover with full transcript
  • Automations for SLA and sentiment routing
Agent workspace · OmniCrab

Knowledge

PDFs, docs, and URLs — retrieved at reply time, not guessed.

Channels

Website widget, WhatsApp, Telegram, Instagram, Messenger, Discord, Slack.

Inbox

One conversation history. Human takeover when the question needs a person.

Do you ship to Canada, and what’s the return window?
Yes — we ship to Canada. Standard returns are 30 days from delivery. Want the full returns policy link?

Grounded in your knowledge base · Tone: professional · Model of your choice

07 · How your agent works

Connect. Understand. Respond. Help.

  1. 01

    Connect

    Paste a widget script or link WhatsApp, Telegram, Instagram, Messenger, Discord, or Slack.

  2. 02

    Understand

    Upload PDFs, docs, and URLs. The agent retrieves relevant passages at reply time.

  3. 03

    Respond

    Configure tone, system prompt, and model (OpenAI, Claude, or Gemini). Test before you publish.

  4. 04

    Help

    Resolve common questions, escalate with full context, and improve from knowledge gaps.

08 · One agent, many jobs

Support, sales, product, onboarding — same agent.

Different conversations. One knowledge base. Configure behavior for the job — don't bolt on four separate bots.

09 · Capabilities

Outcomes, not feature laundry lists.

Everything below ships in OmniCrab today — grounded answers, multi-channel deploy, and room for your team to stay in charge.

  • Knowledge

    Answers from your material

    Upload PDFs, docs, and URLs. RAG retrieves passages at reply time — and knowledge gaps show what to teach next.

  • Channels

    One brain, every surface

    Website widget, WhatsApp, Telegram, Instagram, Messenger, Discord, and Slack share the same knowledge.

  • Handoff

    Humans stay in the loop

    Automations escalate on sentiment, keywords, or SLA — with conversation context attached.

  • Inbox

    Customers in one place

    Unified conversations, profiles, tags, and lead tracking across every connected channel.

  • Insight

    See what to improve

    Resolution rates, response time, quality scores, and weekly digests — not vanity dashboards.

  • Control

    Team access you can audit

    Custom roles, exportable audit logs, self-service data export/delete, REST API, and webhooks.

Full platform capabilities
10 · Resolution
Successful support resolution

Same night. Different ending.

Maya asks again — this time an OmniCrab agent is on the other side of the window.

Order pulled. Policy cited. Path offered.

The agent reads #48291, explains the carrier note, and offers reship or refund — tonight.

One less ticket.

Your team wakes up to a resolved thread instead of an angry overnight queue.

One happier customer.

For the Mayas still waiting

Give your next midnight customer an agent.

Create your agent, teach it your knowledge, and put it on the channels you already use. Your team stays for the hard conversations.

Create Your AgentTalk to us
Support agent listening and resolving a customer issue

Our Pricing Plans

Choose the perfect plan for your agents

Start free and scale as you grow. No hidden fees, no surprise charges.

Free

$0/forever

Perfect for trying out AI customer support.

  • 1 AI agent
  • 200 messages / month
  • Website widget
  • 1 knowledge document per agent
  • Community support
Start free
Featured

Pro

$49/per month

For growing businesses that need more power.

  • 10 AI agents
  • 20,000 messages / month
  • All channels (WhatsApp, Instagram, etc.)
  • Unlimited knowledge base
  • Advanced analytics
  • Custom branding
  • Priority support
  • REST API access
Start Pro trial

Enterprise

Custom/billed annually

For large teams with custom requirements.

  • Unlimited agents
  • Unlimited messages
  • White-label platform
  • Dedicated infrastructure
  • Custom AI models
  • SSO / SAML
  • SLA & dedicated support
  • Custom integrations
Contact sales
FAQ

Clear solutions to your concerns

Clear answers for search engines, AI assistants, and your team.

What is OmniCrab?

OmniCrab is a platform for AI support agents — not scripted chatbots. Deploy agents that know your docs across websites, WhatsApp, Instagram, Telegram, Messenger, Discord, and Slack from one dashboard, with knowledge-base RAG and a multi-channel inbox.

Which AI models does OmniCrab support?

OmniCrab supports leading large language models including OpenAI GPT, Anthropic Claude, and Google Gemini. You can configure model selection, temperature, and system prompts per agent.

How does the knowledge base and RAG work?

Upload PDFs, documents, and URLs into your agent's knowledge base. OmniCrab chunks and indexes the content, then retrieves relevant passages at runtime to ground AI responses in your actual business information.

Can OmniCrab automate customer support?

Yes. OmniCrab agents resolve common support queries using your knowledge base, escalate complex issues to human teammates, and maintain conversation history across channels for seamless handoffs. AI covers the hours your team can't — it doesn't replace them.

Can I use OmniCrab for lead generation?

Absolutely. Configure agents to qualify leads and collect contact information — every captured lead lands as a customer record in your dashboard for your sales team to follow up on.

How do I deploy an AI agent on my website?

Add a single script tag — it works in any framework, including React and Next.js. Customize appearance, placement, and welcome messages from the dashboard. For React apps you can also use @omnicrab/react (OmniCrabWidget component, useOmniCrab hook, and identify/open helpers), or copy the pasteable component from the bot Widget → Embed panel.

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