Instant order answers
Shoppers get real-time order status, tracking, and return instructions without waiting for an email reply.
AI Customer Support for E-commerce & Retail
Handle order status, returns, and product questions instantly, and recover carts before shoppers leave — across your store and every messaging channel.
Turn "where's my order" into a two-second answer, and turn abandoned carts into a friendly nudge instead of a lost sale.
Key benefits
Cart recovery
Reach out automatically when a checkout stalls, with a personal nudge instead of a generic discount blast.
Product Q&A that converts
Answer sizing, stock, and compatibility questions in the moment a shopper is deciding.
Platform capabilities
- Order status & tracking lookups
- Returns & exchange automation
- Abandoned cart follow-up
- Product knowledge base RAG
- Post-purchase CSAT surveys
Common questions
- Can it look up a customer's real order status?
- Yes, when connected to your store's order data — it answers with live status rather than a generic FAQ.
- Does it work with Instagram and WhatsApp, where our customers actually message us?
- Yes — the same AI agent runs across your website, WhatsApp, Instagram, and Messenger with one shared conversation history.
