Fewer phone-tag appointments
Patients book, reschedule, and confirm appointments by chat, 24/7, without waiting on hold.
AI Patient Support for Healthcare & Clinics
Handle appointment scheduling, insurance questions, and common patient FAQs with AI that stays accurate and hands off to staff the moment a question turns clinical.
Answer the questions patients ask most — hours, insurance, prep instructions — instantly, and route anything clinical straight to your staff.
Key benefits
Consistent answers
Insurance, hours, location, and prep instructions are answered the same accurate way every time.
Safe handoff
Clinical questions and anything sensitive route straight to staff, with full conversation context.
Platform capabilities
- Appointment scheduling flows
- Insurance & billing FAQ automation
- Multi-language patient support
- Human handoff for clinical questions
- Self-service data export & delete for compliance workflows
Common questions
- Does the AI give medical advice?
- No. OmniCrab handles scheduling, FAQs, and administrative questions, and hands off anything clinical to your staff — it's not a substitute for medical advice.
- Can patients book appointments directly in chat?
- Yes, when connected to your scheduling system — OmniCrab surfaces available slots and confirms bookings without a phone call.
