Instant technical answers
AI agents trained on your docs, changelog, and API reference resolve setup and integration questions without a ticket.
AI Customer Support for SaaS & Tech Companies
Give trial users, free-tier signups, and paying customers instant, accurate answers about your product — without growing a support team as fast as your user base.
Turn product documentation into instant answers, and free up engineers from answering the same setup question for the hundredth time.
Key benefits
Higher trial-to-paid conversion
Answer plan, pricing, and feature questions the moment a trial user hesitates, before they churn.
Engineering time back
Deflect repetitive "how do I..." questions so your engineers stay focused on the roadmap.
Platform capabilities
- Docs and API reference RAG
- In-app and website widget
- Usage-based upgrade prompts
- Multi-language support
- Escalation to on-call engineers
Common questions
- Can it answer questions from our API docs?
- Yes. Point OmniCrab at your documentation site or upload docs directly, and it grounds every answer in your actual content.
- Does it work inside our app, not just the marketing site?
- Yes — the same embeddable widget deploys on your app's authenticated pages, docs site, and marketing site.